Return Eligibility
You may return items purchased from blendspheres.com within 30 days of receiving your order. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item shows signs of use or damage, it may not be eligible for a return.
How to Initiate a Return
To initiate a return, you must contact us by emailing [email protected]. In your email, include your order number, the item you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return process. Please allow up to 3 business days for us to respond to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring that it is returned safely.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different one, you must return the original item and place a new order for the desired item. Follow the return process outlined above to return the original item before making a new purchase.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with any relevant photos. We will assess the situation and determine if a replacement or refund is warranted. You must report damaged or defective items within 7 days of receiving your order.
Final Notes
This Return and Refund policy is subject to change at any time. We encourage you to review it periodically for any updates. By making a purchase, you agree to abide by this policy. If you have any questions or concerns regarding our Return and Refund policy, please do not hesitate to contact us at [email protected].